Privacy
Last updated 2 November 2026
What personal details Pichak Flower Studio collects, why, and how we look after them.
- We only collect what we need to make and deliver your flowers.
- We never see your card details. Revolut handles payments.
- We don't sell your details or send you marketing unless you ask us to.
- You can ask us to see or delete your details at any time.
1. Who is responsible for your data
CAMOMILE FLOWERS LIMITED, registered in England and Wales, company number 15959182, registered office Maida Vale Station, Elgin Avenue, London W9 1JS, trading as Pichak Flower Studio, Maida Vale Underground Station, Elgin Avenue, London W9. Contact us at hello@pichak.co.uk or +44 7468 348562.
2. What we collect
- Your order: your name, mobile number, email address if you give it, the bouquet or subscription you chose, the date, and any card message or notes.
- Delivery: the delivery address you give us.
- Payments: Revolut tells us whether a payment went through, the amount, and the card type with its last four digits. We never receive your full card details.
- Messages: what you send us on WhatsApp or by email.
3. Why we use it
We use your details to take, prepare, deliver and confirm your order, to contact you about it, to handle refunds and complaints, and to keep the records we must keep by law, such as for tax. The legal basis is that we need it to fulfil our contract with you, and to meet our legal obligations.
4. Who we share it with
- Revolut, to take your payment.
- WhatsApp (Meta), when you choose to message us there.
- Cloudflare, which hosts this website and delivers our order emails.
- Google, which hosts our email inbox.
- Address lookups: when you type a delivery address, the text is sent to Photon (komoot), a free map service, to suggest matching addresses, and your postcode is sent to postcodes.io to work out the delivery distance. Neither receives your name or other details.
We don't sell your details, and we don't share them with anyone for their own marketing.
5. How long we keep it
We keep order records for 6 years, as required for tax and accounting. Delivery addresses and messages not needed for those records are deleted after 12 months.
6. Cookies
This website doesn't use advertising or tracking cookies. Our payment provider, Revolut, may use essential cookies on its own payment page.
7. Your rights
You can ask us for a copy of your details, ask us to correct them, or ask us to delete them where we're not required to keep them. Email hello@pichak.co.uk and we'll reply within one month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.